Why is my account suspended or restricted?

Account suspension and restriction can occur due to, but not limited to the following reasons:

- Private deal or transacting outside of Z2U
We do not permit members to post personal contact information (e.g. skype, email, QQ, Whatsapp, etc.) on Z2U via chat system or product description, with the intention of moving a transaction outside of Z2U. This policy is in place to protect our buyers and sellers from being scammed.

- Suspicious behaviour or fraudulent activities

- Anomalies in account activity

- Violation of Terms of Conditions

- Fake or fraudulent claim such as filing for a chargeback after receiving an order

- Asking users to confirm the receipt before delivering the order

- Creating multiple accounts to sell or buy

- Malicious use of system bugs for illegitimate gains

- Harassment, spamming, abuse, unreasonable business competition and any inappropriate behaviors

If you feel that you have been wrongfully suspended, you may appeal by contacting our customer support, Email: complaint@z2u.com

Autres façons d'aider

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