Why does Z2U strictly prohibits any form of offsite trading?

If you have read the Trading safety guidelines, you may be noticed that Z2U strictly prohibits you to conduct any form of offsite trading.

Z2U takes very seriously on the trade practices conducted at our marketplace. While it is a rare occurrence, it has been reported on occasion where honest users are harmed by fraudulent actions/intentions of hoodwinkers. Trade conducted and completed within the Z2U platform ensures that the order has gone through Z2UProtection's verification checks and cleared appropriate protocols. Offsite trade will not receive any assurance from Z2U either in mediation or indemnification as we are not liable for the actions of individuals taken outside of our trading platform.

We have enacted a policy for users currently to demonstrate a solid stance against soliciting offsite trade. Even if the intentions are pure, things can still go wrong, and therefore these proactive steps are being taken to ensure the safety of our honest users. If a seller is caught embezzling traffic from Z2U to complete trade offsite, their accounts will be suspended. If a buyer, or seller tries to lure you to engage in offsite trading activities, please report it to us immediately. You may after all, save yourself and others from being unnecessarily affected by fraudulent activity. For users who still attempt to make private contacts/offsite trading after being warned by the Z2U team, the Z2U team will temporarily restrict the user's chat permissions or even permanently ban the access permissions on the site.

What is Offsite Trading?

Usually, the transactions that do not take place under the supervision of Z2U as "offsite trading".
This may contains(But not limited to) the following situations:

1. The seller or buyer proposes to communicate through contact methods other than Z2U chat (such as: Whatsapp, Skype, Facebook Messenger, Discord, Telegram and other third-party instant chat software).
2. The seller or buyer proposes not to make payment by submitting an order at Z2U. (eg: direct sent the payment to the seller's bank card or other third-party payment instruments)
3. The seller or the buyer proposes to cancel the Z2U order and request to complete the transaction in other ways.

Why does Z2U strictly prohibits any form of offsite trading?

Any seller who sells on Z2U has real identification authentication, and all transactions that are fully recorded on Z2U will be supervised and guaranteed by the Z2UProtection. However, the offsite trading completely bypasses the supervision mechanism of Z2U, and cannot guarantee that the information of buyers and sellers is true and effective. In the event of fraud and other acts, Z2U has no right to recover the transactions and goods, nor can it provide reliable buyers and sellers information to track fraud to relevant departments.

If you are a seller: You may lose the entire product and not receive the income for the order.

If you are a buyer: you may lose the whole money, your account and user information may be stolen, and you may lose more in-game items.

If the whole transaction happened in Z2U, according to the provisions of the Z2UProtection, Z2U will have the possibility to follow up on fraudulent behaviors and assist buyers and sellers in recovering the goods and payments based on the transaction and delivery records.

What should I do if someone invites me to trade offsite?

When you encounter anyone who proposes to trade outside of Z2U, please refuse immediately and save relevant records with screenshots. You can send the evidence to Support@z2u.com. If the report is valid, you will get a certain amount of Z2U points as a reward for maintaining the security of transactions on Z2U.

Please remember:

1. Transaction made outside Z2U is not protected under Z2UProtection. Do not take the risk. 

2. All communication and correspondence between the seller and the buyer must be done through the Z2U Chat Application. Refrain from chatting in-game or Seller's personal chat accout (such as: Whatsapp, Skype, Facebook Messenger, Discord, Telegram and other third-party instant chat software).

3. Users are not allowed to ask for/ provide offsite trade or personal offers in any way(Sellers please read more in Seller rules). Any users found doing so will have their Z2U account permanently banned, and all the incomes(including revenue reserves and security deposits) of the seller will be blocked as a fine!

4. All the chat record out of Z2U will not be accepted as evidence for any of the dispute or claim.

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