Refund Policy

1. All sales are final at Z2U and refund will not be given unless the item received is not working or as described. In this case buyers will be covered under Z2UProtection.

When the cancellation has been accepted, orders received on Z2U will be temporarily saved to the credits balance by default. The buyer will have the right to use the credits to redeem new orders, or request refund to the original payment method. 

If you need refund to the original payment, please enter the credits record and submit the refund request. Credits record page: https://www.z2u.com/UserCenter/creditsLog

2. Buyers must only confirm the receipt of your order after you have verified the item received is as described in the product listing and in working condition. Confirming the receipt of your order indicate that you are satisfied with your purchase and finalising the transaction, after which the payment will be released to the seller. The buyer shall be deemed to have accepted the purchased Goods and/or Services if no claim, issues and/or complaints is raised or made by the relevant Buyer to Z2U within seventy two (72) hours upon delivery of the purchased Goods and/or Services. Due to the special nature of virtual items/game services (cannot return or cancel services), refunds will not be given for orders which are finalised and completed. 

3. For orders which has passed verifying stage, processing fee will not be refunded. 

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